Processing Time

Please allow 1-5 business days for your order to be processed, packed, and ready to ship since all of my products are crafted by hand :) If the items you ordered are already in stock, they will be processed as soon as they're placed so that they are ready to ship the next day. If there should be any unforeseen delays, you will be notified immediately.

If you need your order to arrive sooner, feel free to send me a message and I will see what I can do!

*All orders are made and shipped from my little studio in Richmond, British Columbia!

Estimated Shipping Time

I've listed some shipping times below for your reference. Actual shipping times may vary. All Letter Mail and Small Packet shipments are untracked.

Domestic shipping within Canada through letter mail typically takes 2 to 5 business days depending on your destination. This means 2 days for local deliveries, 3 days for deliveries within the province, and 5 days for national deliveries. 

U.S. shipping typically takes between 4 to 9 business days depending on your destination and method of shipment.

International Shipping

International shipping varies from 4 to 12 business days or 20+ business days depending on your preferred method of shipment.

Please note that you may need to pay customs fees or duties on international shipments upon delivery depending on your country's regulations.

Returns

Unused products may be returned within 14 days of receipt for a full refund less the original shipping cost or any additional shipping costs.I want you to love your order so if you are unsatisfied for any reason, please feel free to reach out to me at hello@sugarplumpaper.ca!